Senior Operations Manager

• 8–15 years of experience in IT operations, ERP project delivery, or software services management.
• Minimum 3–5 years in a managerial or leadership role.
• Strong understanding of software development lifecycles and ERP implementation processes.

Business Operations Management

• Manage daily company operations and ensure smooth execution across departments.
• Establish operational processes, SOPs, reporting structures, and performance monitoring systems.
• Coordinate with management on business priorities, resource planning, and operational improvements.
• Identify operational challenges and implement practical solutions.

Project Delivery \& Management

• Oversee multiple ERP implementation, software development, and support projects.
• Monitor project timelines, deliverables, resource utilization, and client commitments.
• Coordinate with project managers, developers, functional consultants, and support teams.
• Ensure timely project delivery within approved budgets and scope.
• Manage project escalations, risks, and change requests.

Team Management \& Performance

• Lead and monitor technical, functional, and support teams.
• Define responsibilities, performance targets, and accountability.
• Conduct regular project review meetings and monitor individual productivity.
• Coordinate recruitment, onboarding, training, and employee development.
• Improve team efficiency and resource utilization.

Client Relationship Management

• Act as a key point of contact for operational and project-related client escalations.
• Ensure timely communication regarding project progress, challenges, and deliverables.
• Monitor customer satisfaction and service quality.
• Support management during important client meetings and project reviews.

Financial \& Commercial Operations

• Monitor project profitability, operational expenses, and resource costs.
• Track project milestones, timesheets, invoicing, and payment follow-ups.
• Ensure proper documentation of change requests and additional work.
• Coordinate with management on budgets and operational cost optimization.

Process Improvement \& Reporting

• Implement project tracking, task management, and performance reporting systems.
• Prepare weekly and monthly MIS reports for management.
• Monitor project health, pending tasks, team productivity, and client issues.
• Introduce automation and AI-based tools to improve operational efficiency.

Pay

₹30,000.00 - ₹50,000.00 per month

Work Location

In person