Customer Relationship Executive

CUSTOMER RELATIONSHIP EXECUTIVE

Key Roles \& Responsibilities

• Providing help and advice to visiting customers in case any help they ask for

• Communicating courteously with customers by telephone, email, and face to face

• Investigating and solving customers' problems

• Handling customer complaints or any crises, such as security issues or a customer being taken ill

• Make customers aware of non-accessibility of a fit-out unit

• Liaise with Security team in case of lost and found and communicate with customer.

• Work with marketing team to arrange Events

• Keeping accurate records of discussions or correspondence with customers

• Producing written information for customers, often involving use of computer packages/software;

• Writing reports analyzing the customer service that Mall provides

• Developing feedback or complaints procedures for customers to use

• Get customer feedback and liaise with Customer care Manager for any remedial action

• Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the Mall at an optimum level.

• Coordinate and participate for any event being conducted in the mall premises while working closing with the marketing team.

Attend VIP movements and special guest entries.

Job Types

Full-time, Permanent

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Paid sick time
• Provident Fund

Experience

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language

• English (Preferred)

Work Location

In person