Restaurant Captain

Job Summary New Kerala Restaurant is seeking experienced Restaurant Captains to supervise daily service operations, coordinate service staff, and ensure excellent guest satisfaction. Key Responsibilities · Supervise daily restaurant service operations. · Welcome guests and ensure a smooth dining experience. · Assign duties to service staff and monitor their performance. · Take and verify customer orders to ensure accuracy. · Coordinate with kitchen staff for timely food delivery. · Handle customer complaints and resolve service-related issues professionally. · Ensure proper table setup, cleanliness, and hygiene. · Monitor service quality and maintain restaurant service standards. · Support staff training and maintain discipline within the service team. · Coordinate with management to improve operational efficiency. Requirements · Minimum 2 years of experience in restaurant service or guest service. · Previous experience as a Restaurant Captain, Senior GSA, or equivalent role is preferred. · Strong communication and customer-handling skills. · Knowledge of restaurant service standards and procedures. · Ability to lead and coordinate a team. · Good problem-solving skills and a professional attitude. · Willingness to work in shifts, including weekends and holidays, as required. Benefits & Facilities · PF (Provident Fund): Available as per applicable rules. · ESI (Employee State Insurance): Available as per applicable eligibility criteria and rules. · Accommodation: Stay facilities provided. · Food: Food facilities provided by the restaurant. Salary Negotiation: A slightly higher offer than the candidate's current salary may be considered based on experience and suitability, within the approved budget. Interested candidates can share with their updated CV at Sisir@humancontext.in / kushal@humancontext.in