Customer Care Executive

HIRING: CUSTOMER SUPPORT EXECUTIVES – VOICE & CHAT PROCESS Location: Noida, Sector 63 Work Mode: Work from Office Employment Type: Full-Time Qualification: Graduate in any discipline Experience: Minimum 6 months in a calling or customer support process Communication: Good to excellent English communication skills CHAT PROCESS Salary: Up to ₹30,000 CTC In-Hand Salary: Up to ₹26,000 per month Roles & Responsibilities: Handle customer queries through chat and provide accurate information. Resolve customer concerns professionally and within the defined TAT. Maintain proper documentation of customer interactions. Ensure customer satisfaction through effective written communication. Follow process guidelines and quality standards. Eligibility: Minimum 6 months of relevant experience in chat, non-voice, or customer support. Strong written English communication and typing skills. Good problem-solving and customer-handling skills. 2- VOICE / OUTBOUND CALLING PROCESS Salary: ₹21,000–₹25,000 CTC per month Roles & Responsibilities: Make outbound calls to customers and collect feedback about their showroom or service centre visits. Communicate with customers professionally and gather relevant information. Address basic customer queries and record feedback accurately. Maintain call records and complete follow-ups as required. Meet process targets while ensuring a positive customer experience. Eligibility: Minimum 6 months of experience in inbound or outbound calling. Good English communication and telephone etiquette. Comfortable making outbound calls and interacting with customers. Graduate in any discipline. PREFERRED CANDIDATES: Immediate joiners or candidates with a short notice period. Candidates comfortable working from the office in Noida, Sector 63. Interested candidates can call or WhatsApp: HR Vandana 9625794307