Insurance Sales Executive (Renewals)

Job Description – Senior Executive – Retention Position: Senior Executive – Retention Location: Ahmedabad Experience: 1–3 Years Job Responsibilities  Handle customer renewal follow-ups and retention activities.  Follow up with customers for timely policy renewals.  Coordinate with RMs/Agents and customers for renewal-related requirements.  Handle customer queries and provide appropriate assistance.  Maintain and update renewal data, reports, and MIS.  Conduct regular follow-ups with customers to improve renewal conversion.  Maintain proper records of customer interactions and follow-ups.  Coordinate with the team for smooth renewal and retention processes.  Work proactively towards achieving renewal and retention targets. Required Qualifications  Graduate or Post-Graduate in any discipline.  1–3 years of experience, preferably in insurance renewals or retention.  Experience in health insurance will be an added advantage. Required Skills  Excellent communication and telephone etiquette.  Gujarati speaking is mandatory.  Hindi and English communication will be an added advantage.  Good customer-handling and follow-up skills.  Good coordination skills with customers and RMs/Agents.  Basic knowledge of MS Excel, MS Office, and Email.  Ability to maintain data, reports, and MIS.  Customer-focused, proactive, and target-oriented approach.  Good communication and relationship-building skills. Preferred Candidate Profile The candidate should have excellent voice quality, a professional communication style, and good telephone etiquette. The candidate should be comfortable handling customer calls, regular follow-ups, and working towards renewal and retention goals.