Telecaller Cum Computer Operator

Work Environment: Factory / Manufacturing Unit Position OverviewWe are looking for a Telecaller to work from our manufacturing unit/factory environment and handle regular communication with customers. The role will primarily involve customer feedback, payment follow-ups, dispatch coordination, and maintaining good customer communication . Key ResponsibilitiesMake calls to customers for feedback on products and services . Follow up with customers regarding pending payments and payment status . Coordinate with the production, dispatch, and sales teams regarding customer orders. Communicate dispatch updates and expected delivery details to customers. Follow up with customers after dispatch/delivery to ensure smooth coordination. Handle customer queries through calls and provide timely information. Maintain proper records of customer calls, feedback, payment follow-ups, and dispatch status. Escalate customer issues or concerns to the concerned department. Maintain professional and positive communication with customers. Candidate Requirements Experience: 1–2 years in Telecalling / Customer Follow-up / Coordination preferred. Good communication and interpersonal skills . Comfortable making regular customer calls and follow-ups. Basic knowledge of MS Excel / computer operations . Ability to coordinate with multiple departments. Candidates who are comfortable working in a factory/manufacturing environment are preferred. Work Environment This is a factory-based role. The candidate will work closely with the manufacturing, dispatch, sales, and customer coordination teams in a professional manufacturing-unit atmosphere. Preferred Skills Customer Communication | Follow-up | Payment Coordination | Dispatch Coordination | Customer Feedback | MS Excel | Team Coordination Join Prakom Group of Companies and be part of a growing uPVC Windows & Doors Manufacturing team.