Customer Support Executive

Job ResponsibilitiesHandle inbound and outbound customer interactions professionally and provide accurate information and assistance. Understand customer queries, concerns, and requirements, and offer appropriate solutions. Communicate effectively with customers in English and the required regional language. Assist customers with service-related queries, account information, product details, and process-related concerns. Follow established process guidelines, quality standards, and communication protocols. Maintain accurate records of customer interactions, update customer details, and document resolutions in the system. Coordinate with internal teams to resolve customer issues within the defined turnaround time. Ensure a positive customer experience through professional communication, active listening, and problem-solving. Maintain confidentiality of customer information and comply with company policies. Meet assigned performance expectations related to productivity, quality, customer satisfaction, and process efficiency.