Customer Support Executive (CSE)

Key Responsibilities

Handle incoming and outgoing customer calls, emails, and other inquiries.

Provide accurate information on products, orders, delivery status, and service requests. Understand customer requirements and offer appropriate assistance.

Coordinate with the sales, service, stores, and dispatch teams to resolve customer queries.

Description – Customer Support Executive

Follow up with customers on orders, quotations, complaints, and pending requests.

Register customer complaints and ensure timely resolution.

Maintain customer records, call logs, and follow-up details.

Prepare daily customer support reports and update records in Excel or the company CRM.

Maintain professional communication and a high level of customer satisfaction.

Escalate complex issues to the concerned department or supervisor when required.

Eligibility Criteria Education

Any graduate or diploma holder; relevant experience preferred.

Experience

Freshers and experienced candidates may apply.

Good verbal and written communication skills in English and Tamil.

Basic computer knowledge, including MS Office and Excel.

Good telephone etiquette and interpersonal skills.

Strong follow-up, coordination, and problem-solving abilities.

Ability to work independently and as part of a team

Pay

₹15,000.00 - ₹30,000.00 per month

Experience

Customer support executive

1 year (Required)

Language

English fluently (Required)

Location

Maduravoyal, Chennai, Tamil Nadu (Preferred)

Work Location

In person