Branch Service Manager - F1 Info Services

Job Description – Branch Service Manager

Company

F1 Info Services (Flipkart)

Industry

Mobile Phones, Laptops & Consumer Electronics

Job Summary

F1 Info Services (Flipkart) is seeking an experienced Branch Service Manager / Service Manager to manage mobile and laptop service center operations, after-sales service, customer satisfaction, and team performance. The role focuses on achieving KPIs, reducing TAT, improving NPS, and ensuring efficient service delivery.

Key Responsibilities

Manage daily branch operations and service operations for mobile phones and laptops.

Lead service engineers, technicians, and customer support teams.

Monitor KPIs, including TAT, NPS, CSAT, repair quality, and productivity.

Oversee after-sales service, warranty claims, repairs, and customer escalations.

Reduce repeat repairs and improve first-time fix rates and service quality.

Coordinate with OEMs, vendors, and spare parts teams for timely service delivery.

Monitor service revenue, inventory, operational costs, and branch performance.

Prepare performance reports and implement process improvements to enhance customer satisfaction.

Qualifications & Experience

Graduate or diploma in Electronics, IT, or a related field.

5–10 years of experience in mobile, laptop, or consumer electronics service management.

Experience as a Branch Service Manager, Service Manager, Branch Manager, or After Sales Service Manager.

Strong knowledge of service operations, warranty management, customer handling, and team leadership.

Key Skills & Keywords

Branch Service Manager, Service Manager, Branch Manager, Branch Operations, Service Operations, Operations Manager, KPI, TAT, NPS, CSAT, After Sales Service Manager, After Sales Service, Mobile & Laptop Repair Management, Warranty Management, Customer Satisfaction, and Team Management.

Work Location

In person