Facility Ops App Support - Lead

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 700 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Job Title

Lead - Facility Operations Application Support

Experience

8+ Years

Location

Hyderabad

Working Hours

05:00 PM – 02:00 AM IST (Transportation Available)

Role Overview

The Operations Lead will be responsible for managing and stabilizing Facility Operations Support processes, ensuring high-quality service delivery, operational efficiency, and stakeholder satisfaction. The role involves leading a team, driving process improvements, and enabling seamless operations.

Key Responsibilities

Operations Management

Oversee end-to-end Facility Ops Support activities

Ensure adherence to SLAs, KPIs, and quality benchmarks

Drive process stabilization with minimal deviations

Team Leadership

Manage, mentor, and develop team members

Build team capability and ensure readiness for operations

Drive ownership, accountability, and performance consistency

Stakeholder Management

Act as the primary point of contact for internal stakeholders

Ensure timely communication, issue resolution, and expectation alignment

Process Improvement & Automation

Identify process gaps and drive continuous improvement initiatives

Collaborate with MIS/Automation teams for BOT implementation

Drive cycle time reduction and productivity improvements

Risk & Escalation Management

Proactively identify risks (including attrition, process gaps)

Ensure timely escalation and mitigation of issues

Reporting & Governance

Ensure accurate reporting and adherence to governance frameworks

Participate in review calls and leadership updates

Key Skills & Competencies

Strong operations management and process knowledge

Effective people leadership and team management

Stakeholder management and communication skills

Analytical thinking & problem-solving

Experience in process improvement / automation (BOT, MIS)

Ability to manage multiple priorities and deliver under pressure

Qualifications & Experience

Graduate/Postgraduate with relevant experience in operations

Proven experience in handling teams and managing processes

Experience in Facility Ops / Reporting / Workforce operations is preferred

Success Metrics (KPIs)

SLA adherence & quality metrics

Process stabilization (zero/minimal deviations)

Productivity improvements / FTE savings

Stakeholder satisfaction

Automation and efficiency gains