Process Associate

Job description

Job Summary

We are seeking a motivated and articulate individual to join our dynamic team as an International Voice Process Executive. In this critical role, you will be the primary point of contact for our US-based clients, providing essential support within the healthcare sector. The ideal candidate will possess exceptional English communication skills, a talent for persuasion, and the ability to navigate healthcare-specific software with ease. This is an excellent opportunity for immediate joiners to launch their careers in a global, fast-paced environment and make a real impact.

Roles and Responsibilities

Client Interaction

Handle inbound and outbound calls with US clients in a professional, empathetic, and patient manner.

Communication: Communicate clearly and effectively, explaining complex healthcare information, procedures, or products in a simple, understandable way.

Persuasion & Guidance: Utilize persuasive communication techniques to guide clients toward appropriate solutions, answer their queries, and encourage positive actions (e.g., scheduling appointments, understanding benefits, etc.).

Tool Navigation: Navigate and efficiently use multiple healthcare software applications, CRM systems, and databases to access and update client information accurately.

Record Keeping: Maintain precise and detailed records of all client interactions in the designated systems to ensure data integrity and compliance.

Problem Solving: Identify and address client concerns with a problem-solving mindset, escalating complex issues to the appropriate team or supervisor when necessary.

Compliance

Adhere strictly to all company policies, compliance regulations, and US data privacy standards (including HIPAA).

Required Qualifications and Skills

Education

Any Bachelor's degree (Graduation in any discipline).

Communication

Exceptional verbal English communication skills with a neutral accent, clear articulation, and strong listening skills.

Persuasion

Demonstrated ability to convince and influence others in a positive, customer-centric manner.

Technical Aptitude

Basic computer proficiency and the ability to quickly learn and adapt to new healthcare tools and software.

Work Ethic

A positive attitude, strong work ethic, and the ability to work independently in a target-driven environment.

Shift Availability

Must be willing and able to work full-time night shifts aligned with US business hours.

Joining Status

Immediate joiners are strongly preferred.

Work Schedule

• Night Shift: 7:00 PM – 4:00 AM (Indian Standard Time)
• Weekend working based on client requirement.

Benefits

Food provided

Paid sick time

Paid time off

Work Location

In person

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Food provided

Paid sick time

Paid time off

Work Location

In person