Team Leader - Operations

Role Overview

We are looking for a Team Leader to lead the store sales team at the brand's MBO stores/counters in Chennai. You will coach and manage sales associates, deliver sales targets, and ensure a great customer experience on the shop floor.

Key Responsibilities

Lead, motivate and coach the store sales team to achieve daily, monthly and seasonal sales targets

Plan team schedules, attendance and floor coverage so the store is well staffed at peak hours

Ensure excellent customer service, including product knowledge, upselling and cross-selling

Maintain visual merchandising, stock presentation and brand standards at the counter

Monitor stock availability, replenishment and inventory accuracy, and coordinate with the supply team

Track sales performance, conversion and team productivity, and share regular reports with management

Train new joiners and handle customer queries and escalations

• Requirements

7-10 years Experience in apparel or fashion retail, with at least 2-3 years in a store team-handling role

Proven ability to meet sales targets and lead a sales team

Good communication, customer-handling and people-management skills

Basic knowledge of POS, billing and Excel reporting

Fluency in Tamil and English preferred

Pay

₹500,000.00 - ₹600,000.00 per year

Benefits

Provident Fund

Application Question(s)

what is your current and expected CTC

how many stores are you currently handling

are you based at chennai and what is your notice period

Work Location

In person