SRE with production support

Production Support SRE Engineer with AI/ML

Hybrid (3 days from Office)

Years of exp

8+ yrs

Mandate skills: Production Support, Site Reliability Engineering (SRE), hands on AI Infra setup and maintenance exposure with both OnPrem (GPU) and Cloud.

Job Details

Primary

Production Support Engineering, Site Reliability Engineering (SRE), GCP, AI/ML Platform

Secondary skills

Python, Linux/Unix, GPU Infrastructure, GenAI Support, Splunk, AppDynamics, Hadoop/Spark, Automation Engineering

Responsibilities

Responsible for support functions and driving the execution of multiple Application/Platform support services including incident triage, root cause analysis, change evaluation-execution-validation,

deployment management, BCP and risk & vulnerability management, patching, monitoring.

Provides on-call production support of Mission Critical applications and resolve issues within RTO.

Leverage diagnostic tools to maintain, troubleshoot and restore service or data to systems

Bring in engineering, operational management in various domains like AI & Cloud

Leverage AI-enabled applications, tools, Large Language Models (LLMs), Generative AI, Agentic AI frameworks, and Retrieval-Augmented Generation (RAG) architectures

Champion continuous improvement to drive stability and operational excellence

Work with SRE mindset. Building Automated solutions for daily redundant production support activities.

Ability to understand and escalate issues efficiently and appropriately. Identify system bottlenecks and opportunities for process improvements

Communicate, co-ordinate and collaborate with multiple support teams and stakeholders