Engagement Manager

Treasure AI

トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。

Your Role

Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.

KEY RESPONSIBILITIES

Client & Delivery Management

Primary point of contact for assigned engagements across business and technical stakeholders

Lead project governance including steering committees, status reviews, and executive readouts

Translate client objectives into clear engagement plans with measurable success criteria

Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts

Project Execution & Governance

Own engagement plan including scope, timelines, milestones, dependencies, and resources

Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)

Implement delivery governance

RAID logs, status reports, change control, communication plans

Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation

Commercial & Value Delivery

Own services SOW

scope, assumptions, deliverables, acceptance criteria

Identify upsell/cross-sell opportunities with Sales and Customer Success

Define and track value metrics: adoption, performance, time-to-value, business impact

Drive user adoption and change management with client sponsors

Risk & Quality Management

Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction

Anticipate and mitigate delivery risks; manage dependencies across teams

Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)

REQUIRED QUALIFICATIONS

Bachelor's degree in Business, Engineering, Computer Science, or related field

7+ years in consulting, professional services, or project management with enterprise customers

Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)

Strong stakeholder management with clear, confident communication skills

Expertise in project management: planning, estimation, risk management, governance

Experience owning SOWs, budgets, and profitability for services engagements

Excellent presentation skills; ability to translate technical topics into business language

Experience in global, cross-functional environments across time zones

PREFERRED QUALIFICATIONS

Experience with CDPs, marketing technology, data platforms, or AI/ML implementations

Professional certifications

PMP, PRINCE2, Scrum Master, SAFe

Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS

Experience collaborating with partners/SIs in shared delivery models

Working Policy

KEY COMPETENCIES

Client-centric mindset focused on outcomes and long-term relationships

Structured problem-solving; comfortable with ambiguity

Ownership and accountability for results

Strong influencing and negotiation skills

Operational rigor in planning, reporting, and financial tracking

Originally posted on Himalayas