Customer Success Specialist

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

Key Responsibilities

Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success

Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention

Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support

Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback

Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights

Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential

Coordinate with Support and Product teams to resolve escalations and advocate for client needs

Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)

Requirements

2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)

Strong understanding of customer lifecycle, onboarding, and retention best practices

Exceptional communication and relationship-building skills

Comfortable managing multiple accounts (100+) with varying levels of complexity

Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms

Problem-solving mindset and a passion for delivering value to customers

Ability to explain software features in a clear, engaging, and practical way

Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication

Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)

What We Offer

Only remote work

Work schedule

9:00 AM – 5:00 PM (EST)

Paid vacation (10 days);

An opportunity to significantly influence the direction of the company;

Steep learning curve and personal growth opportunities;

Access to courses and training;

Corporate English language training;

Competitive salary.

Originally posted on Himalayas