Customer Service Coordinator

Description You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting. Responsibilities Responding promptly to helpdesk tickets via phone, email, or web-based channels Troubleshooting and resolving customer issues using established procedures and resources Documenting all customer interactions and resolutions in a ticketing system Escalating complex or unresolve…