REF116429J-Lead Associate - Transactional Quality (Accounts Payable) - Gurgaon (WFO Only) - US Shift (3:30pm to 12:30am)

WNS Global Services · Gurgaon

PayPay not listed

WhereGurgaonHaryana

TypeFull time

Posted30 Oct5 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

About this job

Job Description Act as the primary point of contact for quality-related queries and escalations from the client. Share quality performance reports, error trends, and improvement plans with clients. Participate in client review meetings and calibration sessions. Provide updates on process quality, SLA adherence, and corrective actions. Discuss root cause analysis findings and recommend process improvement initiatives. Ensure timely resolution of client concerns and feedback. Maintain effective s…

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