Front Office Associate

Front Office Associate (Hotel)

We are seeking a courteous and professional Front Office Associate to be the first point of contact for our guests. The ideal candidate should have prior experience in the hospitality industry and a strong focus on guest service.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures
• Handle reservations, bookings, and cancellations efficiently
• Respond to guest inquiries, requests, and complaints in a polite manner
• Maintain accurate guest records and room availability status
• Coordinate with housekeeping and other departments for smooth operations
• Manage phone calls, emails, and walk-in guests
• Ensure a clean and presentable front desk area

Requirements

• Previous experience in a hotel front office or similar role
• Good communication skills (English \& Hindi preferred)
• Knowledge of hotel management software (PMS) is an advantage
• Pleasant personality with a customer-focused approach
• Ability to work in shifts, including weekends and holidays

Preferred Qualifications

• Diploma/Degree in Hospitality Management or related field
• 1–2years of relevant experience in hotels or resorts

Salary

As per industry standards

Job Types

Full-time, Permanent

Pay

₹15,000.00 - ₹17,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person