Data Entry Operatior + Telecaller

Job Responsibilities 1. Data Entry & Back Office Operations Enter and maintain customer, enquiry, quotation, and sales data in Excel or company software. Maintain customer databases, enquiry records, sales registers, and follow-up reports. Prepare and update quotations, purchase orders, sales orders, and other related documents as required. Ensure data accuracy and proper documentation. Maintain daily reports and update the status of enquiries and orders. Coordinate with the sales and operations teams for data and documentation requirements. 2. Telecalling & Customer Follow-ups Make outbound calls to prospective and existing customers. Follow up on enquiries, quotations, pending orders, and customer requirements. Generate leads and identify potential business opportunities. Share product information and coordinate with the sales team for customer requirements. Maintain call records, follow-up schedules, and customer feedback. Handle incoming calls professionally and respond to basic customer queries. Schedule meetings or field visits for the sales team wherever required. Eligibility Criteria Minimum qualification: 12th pass or Graduate. Freshers and experienced candidates can apply. Basic knowledge of MS Excel, MS Word, and data entry. Good communication skills in Hindi; basic English communication preferred. Good typing speed with attention to detail. Confident, organized, and customer-friendly approach. Required Skills Data management and record keeping Telecalling and follow-up MS Excel and computer proficiency Communication and coordination Time management and accuracy Customer handling and interpersonal skills Key Performance Indicators (KPIs) Accuracy and timely completion of data entry. Number of calls made and follow-ups completed. Enquiry records updated on time. Lead generation and follow-up effectiveness. Proper maintenance of customer and sales records.