Customer Service & Operations Analyst DSARS

Closing date for applications

12/11/2026

Location Chennai, India

Job typePermanent | Contract typeFull Time

R-00286966

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst for DSARs

We’ll look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within in agreed timelines

This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures

You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

We're offering this role at senior analyst level

What you’ll do

You’ll be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements. You’ll do so by accurately collecting the required information from customers and the business and you’ll actively participate in initiatives to improve customer service, processes, and procedures.

You’ll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service. You’ll also analyse queries accurately and raise with the relevant parties without delay, escalating where needed. Maintaining a clear understanding of the needs of our customers and stakeholders, you’ll deliver the most appropriate and fit for purpose solution and review processing errors and customer complaints to identify trends and training needs.

You’ll also

Analyse DSAR requests and determine the scope of DSAR

Access the completeness of data retrieved from bank data sources and define the scope of remedial work

Understand our data architecture to determine which source must be approached and engage with stakeholders in the Privacy Hub to fulfil the requirements of DSARs

Apply exemption on personal data in compliance with GDPR and the Data Protection Act 2018

Maintain an awareness of leadership tools, and participate in activities to drive improvements

Support the development of team performance and customer service by role modelling our core service behaviours and standards, and adopting leadership tools and techniques

The skills you’ll need

We’re looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.

You’ll also demonstrate

Minimum of 3 years experience in handling Data Subject Access Requests (DSARs) under GDPR is required.

Knowledge of data privacy principles and concepts is preferred.

Strong interpersonal and communication skills, particularly in reading, interpreting and drafting written information.

An awareness of changes in trends, policies and regulations applicable to your business

An understanding of the industry and its customers

An in-depth understanding of products, processes, and banking systems

Welcome to our Chennai hub

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

Key facts

Surrounded by 10 acres

Space for 3,600 colleagues

Opened in 2009