Training Manager / Learning & Development Manager - Hospitality/QSR

Role Overview

Amadora is looking for a capable and result-oriented Training Manager to establish and strengthen the company's training and development function. The role will be responsible for training all company-owned outlet employees and franchisee store staff in line with Amadora's brand standards, operational procedures, service expectations, product knowledge, and customer experience.

The candidate will also be responsible for developing and implementing a structured training system, maintaining training records, managing the training team, and building the Amadora Learning Centre to meet the company's operational and business requirements.

Key Responsibilities1. Training & Development

Conduct structured training programmes for all employees across company-owned outlets and franchisee stores.

Ensure all staff are trained in Amadora's operational standards, SOPs, product knowledge, customer service, hygiene, food safety, grooming, and outlet procedures.

Develop standardised onboarding and induction programmes for new joiners.

Conduct refresher training, skill assessments, and periodic evaluations to maintain consistent service and operational standards.

Ensure employees are competent and ready to perform their assigned roles before deployment to outlets.

Conduct regular outlet visits to assess training effectiveness and compliance with company standards.

Franchisee Training & Brand Standardisation

Establish a standardised training framework for franchisee store teams to ensure consistency across all outlets.

Develop training calendars and coordinate training for new franchise launches, staff onboarding, and operational updates.

Monitor franchisee staff training completion and adherence to Amadora's brand and operational standards.

Identify training gaps and implement corrective and improvement programmes.

Amadora Learning Centre Development

Lead the development and implementation of the Amadora Learning Centre as a structured training and capability-building platform.

Create training modules, manuals, presentations, SOP-based learning materials, assessment tools, and certification programmes.

Establish standard training pathways for different outlet roles and management levels.

Develop a structured learning calendar and training certification system.

Continuously improve learning methods and content based on operational requirements, employee performance, and business growth.

Training Records, MIS & Reporting

Maintain accurate records of employee training, attendance, assessments, certifications, and retraining requirements.

Develop and maintain training trackers, competency matrices, and outlet-wise training compliance reports.

Submit periodic training reports, performance updates, and progress reviews to management.

Track training effectiveness through assessments, operational audits, customer feedback, and outlet performance indicators.

Ensure timely completion of mandatory training across company-owned and franchisee outlets.

Team Management & Leadership

Lead, manage, and develop the training team to ensure effective delivery of training programmes across locations.

Allocate responsibilities, prepare training schedules, and monitor team performance.

Establish clear targets and performance metrics for trainers.

Ensure consistency in training delivery, content, and evaluation methods across all outlets.

Build a culture of continuous learning, accountability, and operational excellence.

Process Improvement & Strategic Planning

Prepare and present training plans, strategies, budgets, and improvement initiatives to management.

Identify recurring operational challenges and capability gaps, and develop training-led solutions.

Establish standardised training processes, documentation, evaluation methods, and review mechanisms.

Collaborate with Operations, HR, Quality, and Franchise teams to improve employee productivity and outlet performance.

Develop scalable training systems to support Amadora's expansion and franchise growth.

Key Performance Indicators (KPIs)

Completion of training across company-owned and franchisee outlets.

Employee competency and certification rates.

Training effectiveness and improvement in operational compliance.

Consistency in customer service and brand standards.

Timely development and implementation of the Amadora Learning Centre.

Accuracy and timely submission of training records and MIS.

Trainer team productivity and performance.

Reduction in recurring operational errors through effective training.

Candidate Profile

Bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage, or a related field.

5–8 years of relevant experience in training and development, preferably in the QSR, food service, retail, hospitality, or franchise industry.

Experience in training multi-location outlet teams and franchisee staff is preferred.

Proven ability to develop training modules, SOPs, assessments, and structured learning programmes.

Experience in managing trainers and coordinating training across multiple locations.

Strong communication, presentation, planning, and leadership skills.

Proficiency in MS Office, Excel, reporting, and training documentation.

Willingness to travel to outlets and franchise locations as required.

Desired Competencies

Strong execution and ownership mindset.

Ability to build systems and processes from the ground up.

Excellent training facilitation and coaching skills.

Strong analytical and reporting capabilities.

Strategic thinking with a hands-on operational approach.

Ability to maintain brand consistency while supporting business expansion.

Expected Outcome: Establish a scalable, standardised, and measurable training ecosystem that ensures every Amadora employee and franchisee staff member delivers the brand's expected operational standards and customer experience.

Pay

₹800,000.00 - ₹1,000,000.00 per year

Work Location

In person