Technical Coordinator Service Operations

Enquiry & Sales Coordination

Log and track incoming customer enquiries across email, phone, and portals.

Generate and dispatch official price quotations and commercial proposals.

Proactively follow up on submitted offers to facilitate timely order confirmation.

Service Coordination & Scheduling

Plan and schedule annual maintenance contracts (AMC) and routine calibration visits.

Liaise directly with client plant heads, lab managers, and quality teams to confirm appointment slots for field service engineers.

Send timely calibration and recalibration reminder notifications to existing customers.

Technical Documentation & Quality Compliance

Follow up with field engineers to collect raw service reports, worksheets, and observation data sheets post-visit.

Prepare official calibration certificates strictly adhering to NABL guidelines and client-specific requirements.

Dispatch finalized calibration certificates and service documentation via registered post/courier and digital channels.

Maintain physical and digital archives of issued certificates and customer communication.

Records & Account Support

Maiintain updated customer master files containing agreements, correspondence, and technical records.

Maintain all statutory, internal, and operational registers related to calibration and servicing history.

Coordinate with the Accounts Department to obtain approvals and raise customer invoices.

Track payment status and conduct polite, regular payment follow-ups until settlement.

Desired Candidate Profile

Education

Any Bachelor’s Degree / Diploma (Science, Engineering, BCA, B.Sc., or B.Com backgrounds preferred).

Experience: 1 to 3+ years in back-office administration, service coordination, or technical documentation (experience in testing laboratories, calibration labs, or industrial equipment providers is an advantage).

Skills

Proficiency in MS Office (especially Excel and Word) and email management.

Strong organizational and multi-tasking skills.

Good verbal and written communication in English and local languages.

High attention to detail regarding technical data entry and quality documentation.

Courteous phone etiquette and follow-up persistence.

What We Offer

Competitive salary based on experience and skillset.

Stable, supportive office environment.

Direct exposure to industrial service workflows and national laboratory quality standards.

Pay

From ₹360,000.00 per year

Benefits

Provident Fund

Work Location

Remote