Accounts Receivable Specialist- Nov

Roles and Responsibilities

Ensure payments and/or denials are applied to the appropriate account(s)

Use critical thinking to review any payments or denials to determine the next step in the billing cycle for any remaining balance(s) due

Collaborate with internal teams, research websites and contact insurance payers to obtain the required documents to post payment(s) and/or denials

Perform reconciliation to ensure all payments received have been accurately posted. If a payment cannot be posted, document the reason why, and the amount that could not be posted.

Process credit card payments

Post contractual allowances when required

Follow PCI Compliance

Track one off client reporting requirements to identify best practices and prevent misses

Respond to team emails and ensure all emails are responded to within company guidelines

Edit or create necessary SOPs, Job Aids and communication bulletins

Consistently support and demonstrate the company mission and values

Respond to team email boxes and ensure all emails are responded to within company guidelines

Assist team members in converting virtual credit card payments to eft and/or checks.

Assist with month end reporting functions and distribute according to the specific client reporting delivery requirements

Initiate the daily emailer functions ensuring client reports are properly held if necessary

Review and resolve trips placed on the AR Review schedule of RescueNet Billing

Coordinate credit card and ACH refunds with the Finance Department

Review the EMSafe batch list and provide indexing guidance to the team

Provide administrative support as directed

Perform other necessary tasks as assigned by supervisor

Quality & Productivity Requirements

Maintain required turnaround time as dictated by process or client

Maintain all team quality expectations

Required Skills and Qualifications

Any Graduate

Ability to work independently with minimal leadership direction

Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.

Ability to prioritize tasks by impact and importance

Highly organized with ability to be proactive, manage time, and prioritize work with little supervision

Ability to function well within a cross-functional team setting and independently

Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Detail-oriented

Previous medical billing and/or account reconciliation

Knowledge of HIPAA and PCI Compliance

Previous experience creating job aids and SOPs