B2B Enterprise Delivery and Operations Leader

About the Opportunity

A leading IT consulting and outsourcing company with $1B+ in revenue and a workforce of 14,600–20,000 employees is hiring a Delivery and Operations Leader for its EdTech domain.

The role drives end-to-end execution, P&L performance, and operational scalability across digital learning platforms and institutional client programs. It bridges technology, content creation, and customer success to ensure high-quality, profitable delivery.

Key Responsibilities

Design and scale enterprise-wide delivery frameworks, SLAs, KPIs, and dashboards for learning accounts.

Own revenue targets, gross margins, utilization, capacity planning, and cost optimization.

Align product engineering, software development, instructional design, content production, and QA teams.

Act as executive sponsor for global university partners, B2B clients, and key accounts to handle escalations and drive retention. • Champion Lean, Six Sigma, Agile, and AI-enabled workflows to automate content scaling and operational efficiency. Must-Have Qualifications

15+ years of total experience, preferably 6+ years in senior leadership within EdTech, digital publishing, or IT/BPM services, managing large delivery teams, multiple enterprise accounts, and cross-functional operations.

Preferably 5+ years in EdTech, eLearning, digital publishing, educational content delivery, or education-focused IT/BPO/KPO services.

Strong adjacent B2B education-services candidates may be considered.

Strong understanding of digital learning ecosystems and academic content workflows.

Experience taking ownership after project award, managing end-to-end delivery, client expectations, SLAs, KPIs, quality, and operational governance across multiple projects or accounts.

Direct accountability for revenue, EBITDA, gross margins, profitability, budgets, utilization, capacity planning, and cost optimization.

Experience managing global educational publishers, universities, institutional clients, or enterprise learning accounts, including escalations, executive stakeholder management, and client retention.

Experience driving automation, AI-enabled workflows, Agile/Lean Six Sigma, and operational transformation.

Good to Have

Experience implementing AI-enabled workflows, Agile, Lean Six Sigma, RPA, process automation, or other initiatives that improve delivery efficiency and margins.

Experience managing offshore/global delivery teams across engineering, content production, instructional design, QA, technology, and customer success.

MBA or relevant professional certifications. Key Skills & Competencies P&L Accountability Stakeholder Management Data-Driven Governance

Pay

From ₹5,000,000.00 per year

Benefits

Paid sick time

Paid time off

Ability to commute/relocate

Mumbai, Maharashtra 400018: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Your Current and Expected CTC and Notice Period

Education

Bachelor's (Preferred)

Experience

Relevant

10 years (Required)

Work Location

In person