HR Team Leader

Job Description – HR Team Lead

Company Name

DBS Mintek Pvt. Ltd.

Position

HR Team Leader

Department

Human Resources

Location

Turbhe, Navi Mumbai / Pune

Employment Type

Full-Time

Experience

2–3 Years

Industry

BPO / Customer Service / Telecom

Job Summary

We are looking for a dynamic and result-oriented HR Team Leader to manage and lead the HR team, with a primary focus on Talent Acquisition, recruitment operations, employee engagement, and HR administration.

The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in managing recruitment teams in a BPO environment. The candidate will be responsible for achieving hiring targets, improving team productivity, and ensuring smooth HR operations.

Key Responsibilities

Recruitment & Talent Acquisition

• Manage end-to-end recruitment for various BPO positions, including Customer Service Executives, Team Leaders, Quality Analysts, Trainers, and Operations Managers.
• Ensure timely closure of open positions as per business requirements.
• Develop and implement effective sourcing strategies through job portals, employee referrals, consultancies, and social media.
• Monitor daily recruitment activities, interview schedules, line-ups, selections, and joining status.
• Coordinate with Operations and Business Heads to understand manpower requirements.

Team Management & Leadership

• Lead, guide, and motivate the HR recruitment team to achieve individual and team targets.
• Allocate recruitment requirements among team members and monitor daily performance.
• Conduct regular team meetings and provide performance feedback.
• Track recruiter productivity, conversion ratios, and joining numbers.
• Identify performance gaps and implement corrective action plans.
• Ensure proper coordination and timely reporting from all team members.

HR Operations & Employee Management

• Manage employee onboarding, documentation, induction, and joining formalities.
• Ensure employee records and HR documentation are maintained accurately.
• Handle employee queries related to HR policies, attendance, leave, and payroll coordination.
• Support employee engagement, retention, and grievance management activities.
• Coordinate with the Operations team for attendance, attrition, and manpower planning.

MIS & Reporting

• Prepare and maintain daily, weekly, and monthly recruitment MIS.
• Track hiring targets, open positions, interview line-ups, selections, and actual joinings.
• Prepare dashboards and recruitment performance reports using MS Excel.
• Provide regular updates to management regarding hiring progress and recruitment challenges.
• Maintain accurate records of recruitment costs, sourcing channels, and hiring performance.

Policy & Compliance

• Ensure HR processes are followed as per company policies.
• Maintain confidentiality of employee and candidate information.
• Ensure timely completion of joining documentation and employee records.
• Support HR audits and compliance-related activities.

Required Skills & Qualifications

• Graduate or Postgraduate in HR, Business Administration, or a related field.
• 2–3 years of experience in HR recruitment.
• Strong knowledge of end-to-end recruitment and bulk hiring.
• Excellent communication, interpersonal, and leadership skills.
• Good knowledge of MS Excel, recruitment MIS, and job portals such as Naukri, WorkIndia, Apna, and Job Hai.
• Ability to work under pressure and achieve hiring targets.
• Strong problem-solving and decision-making abilities.

Key Performance Indicators (KPIs)

• Achievement of daily, weekly, and monthly hiring targets.
• Recruiter productivity and team performance.
• Interview-to-selection and selection-to-joining conversion ratios.
• Timely closure of manpower requirements.
• Joining ratio and candidate retention.
• Accuracy and timely submission of recruitment MIS.
• Effective team management and employee engagement.

Salary & Benefits

• Salary: Best in Industry (based on experience and interview performance).
• Incentives based on performance and company policy.
• Growth opportunities within the organization.

Thanks & Regards,

SR. HR Executive

Sayali Deshmukh

9172895302

hre@dbsmintek.in / hrdbsmintek@gmail.com

Pay

₹18,000.00 - ₹22,000.00 per month

Work Location

In person