International Voice process

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Job Description – Process Associate

Company

Turnaround Global Services

Job Title

Process Associate

Industry

KPO – US Process

Experience

0–4 Years

Location

Office No. 203, Pentagon Tower P2, 2nd Floor, Magarpatta City, Pune – 411028

About the Role

Turnaround International is hiring Process Associates to join our US Process team. The role involves handling client interactions, supporting business processes, maintaining accurate information, and ensuring smooth day-to-day operations

.Key Responsibilities

Handle Inbound and Outbound Calls with clients/customers.

Work on Medical Billing, Insurance, Legal, Ancillary, and RCM processes.

Understand and resolve client/customer queries professionally and efficiently.

Provide accurate information regarding services, products, and process-related queries.

Maintain accurate records, update systems, and prepare required reports.

Follow defined process guidelines, quality standards, and compliance requirements.

Ensure timely completion of assigned tasks and maintain productivity targets.

Coordinate with internal and cross-functional teams to resolve process-related issues.

Ensure accuracy, quality, and consistency in day-to-day operations.

Contribute to smooth project and process management.

Candidate Profile

Experience

0–5 years.

Freshers with good communication skills are welcome to apply.

Prior experience in US Healthcare, Medical Billing, Insurance, Legal, Ancillary, RCM, or KPO/BPO processes will be an advantage.

Good verbal and written communication skills.

Comfortable working in a US Night Shift.

Basic computer knowledge and good typing/data-handling skills.

Ability to work independently as well as collaboratively with a team.

Strong attention to detail and willingness to learn.

Shift & Work Details

Shift Timing

7:45 PM – 5:15 AM

Shift

US Night Shift

Week Off

Saturday & Sunday – Fixed

Work Mode

Work from Office

Transportation

Self-travel – Company transportation is not provided

Work Location-Turnaround Global Services

Pentagon 2

Pentagon 1

Pentagon 4

WTC, Kharadi, Pune

• Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location

In person