Customer Lifecycle & Retention Executive

optimhire · Pune

Pay₹1.5L–6La year, as listed

WherePuneMaharashtra

TypeFull time

Posted27 Oct4 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list28 named

Customer feedback collectionPerformance dashboard reportsDashboard developmentCustomer analytics reportsCustomer behaviour analysisAfter-sales serviceCustomer relationship buildingCustomer needs analysisProcess optimisationDashboard creationCustomer feedback analysisData reportingCross-departmental liaisonMetrics reportingClient feedback collectionContinuous improvementQuality improvementCustomer relationship managementChurn preventionCustomer loyaltyStakeholder reportingClient retention strategyUser journey mappingProblem identificationCustomer satisfaction improvementCollaboration with the marketing departmentVoice of customer researchInternal communication

About this job

Roles & Responsibilities

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Map and manage the full lifecycle: Discovery to First Purchase to Usage to Repeat to Advocacy

Design lifecycle interventions to improve: Repeat purchase rate, Time to next purchase, Customer lifetime value (CLV)

Support CSAT & NPS measurement framework (omnichannel- store, online, post- delivery, post-service)

Track detractors, passives, promoters and drive structured closure

Lead “You said, we did” loop internally and externally

Identify recurring pain points across product, store, delivery, service

Convert insights into: Process changes, Training inputs, Product & communication improvements

Publish a monthly Customer Love and Obsession Dashboard for leadership

Retail teams (EBO experience gaps) Product (fit, comfort, durability feedback)

Marketing (messaging clarity, trust building)

Operations (delivery, service timelines)

Pay: ₹145,000.00 - ₹600,000.00 per year

Application Question(s)

Are you available for a face-to-face interview?

Are you open to working on a pre-interview assignment?

Are you comfortable with 6 days work from office?

What is your current CTC in LPA?

What is your expected CTC in LPA? (6)

What is your notice period in days? (30)

Experience

Customer Lifecycle & Retention Profile with CSAT/NPS: 2 years (Required)

overall: 2 years (Required)
Work Location: In person

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