Service Delivery Specialist

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2026 Akzo Nobel N.V. All rights reserved.

Job Purpose

Service Management Support, and as the first point of contact for all incoming Service Platform queries from GBS Teams globally.

Resolve queries, create change requests, incidents and monitor queries related to Service Platforms and Service Delivery processes.

Based on the analysis proactively identify challenges within the process and system and address them.

Support Process and Product Owner in creating roadmap, documentation and system improvements.

Key Activities

General Support

Respond to queries submitted by GBS Teams

Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with turn-around time SLA’s and quality standards.

Refer complex cases or questions that require follow-up to the relevant teams (IT) or management and communicate effectively with requestor.

Maintains relationship with third party support and monitors progress in already raised queries.

Technology Support

Support in requirement gathering for system improvements and UAT for items ready for testing related to Service Platforms

Assist in adapting Center of Expertise requirements into practical, efficient GBS transactional services in line with features available on Service Platforms

Identify and recommend automation opportunities to improve the efficiency of work processes, techniques and systems

Be the point of contact for (technical) queries and requests regarding Service Platforms, identify system issues and perform an initial root-cause assessment

Assist in creation and maintenance of robust performance reports and dashboards

Customer Experience

Be a champion for good Customer Experience, by coaching GBS Teams on GBS Service principles and service delivery processes

Other

Additional scope, such as administrative tasks in the area of process and system management

Provide trainings for GBS Teams in the area of service delivery process and Service Platforms.

Experience

Experience

G8: no experience required

G9: 1-3 years of relevant experience, for example working in a service delivery environment

Other requirements

Experience with service supporting technology and the capability to quickly learn and adapt to new ways of working

Strong customer focus and problem-solving skills: Proposes ideas and alternatives to resolve issues, responds in a positive manner to questions; employs courtesy and tact in all customer exchanges

Communicative and collaborative: Strong interpersonal communication skills and confidence to effectively work with all levels of the organization

Flexible and stress resistant

The ability to multitask and structure the workload

Accurate, proactive, self-standing and with strong attention to detail

Understands deployment process and incident management

Eager to learn and keep pace with developments in labour relations

Strong oral, written and interpersonal communication skills and confidence to effectively work with all levels of the organization (including external parties where necessary)

Ability to work in an international and multicultural environment

Fluent in English language, both written and verbally is required

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID

56650