Customer Service Executive

As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

• Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

• Able to manage difficult customer issues while working in a fast paced environment
• Determine the reason for delinquency and best course of action to assist our Borrowers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

• Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

• Ensure all accounts in assigned lists are managed accurately and timely.
• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments

Good written and oral communication skills

• Third-party collections experience preferred (Medical or Telecom)
• HSC passed [10+2]
• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
• Sunday fixed Off & Alternate Saturday Working

Best in Market Salaries from 2.52 lakhs plus…

• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional Growth opportunities within 6 months for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Free transport [Home pick-up & drop

Pay

₹302,235.00 - ₹601,283.00 per year

Benefits

Health insurance

Life insurance

Provident Fund

Work Location

In person