EXAMINER TECHNICIAN 2

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

EXAMINER TECHNICIAN 2

Job Location:Division of Benefits and Medical Eligibility (DBME)Family Assistance Administration (FAA)Centralized Document Services (CDS)8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details

Salary: $16.0000 / Hourly ($33,280 Annually) Grade: 13

Closing Date

November 1, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit ; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team an Examiner Technician 2 (ET 2) for Centralized Document Services (CDS). The person in this position prepares client eligibility documents, categorizes using bar-codes, scans, indexes, and uploads documents into the Family Assistance Administration’s (FAA’s) Document Management System (DMS) via a computer terminal or Multi-Function Printer (MFP) and/or Health-E-Arizona plus system (HEAplus).

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

Essential Duties and responsibilities include but are not limited to

Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health-E-Arizona plus (HEAplus); register for appropriate program(s); index appropriate screens into FAA’s Document Management System, OnBase, AZTECS and/or HEAplus or prepare for scanning, and place in appropriate system.

Upload documents into FAA’s Document Management System (OnBase) via computer terminal or MFP. Validate all documents that are scanned, re-index documents scanned to the incorrect eligibility type.

Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices. Upload change reports, correct address in system and document Case Documentation (CADO). Indicate any changes to the client’s households as indicated on the Mid Approval Contact form. Submit a client request for appeals through HEAplus or send the case to Office of Inspector General (OIG) for review.

Pick-up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase), AZTECS and/or HEAplus, prepare documents for scanning, set alerts and/or send emails if appropriate. Ensure all documents are translated to English. Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues. Answer the telephone, screen the calls, and refer to the appropriate person and/or office following administration and office/unit guidelines, may require translation services or bilingual speaking staff.

May serve as a lead to monitor or assist with monitoring of schedules, workflow, assists with educating staff on work functions, gather and compile data and submit reports accurately and timely. Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s). Requires research of OnBase, HEAplus and AZTECS.

Knowledge, Skills & Abilities (KSAs)

Knowledge of

Basic knowledge of program rules, regulations, policies and procedures.

Imaging equipment (scanner, Multi-Function Printer, terminal, etc.)

Computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).

Skills in

Good listening, oral and written communication skills.

Establish and maintain effective working relationship skills.

Effective time management and organizational skills.

Ability to

Compile data and complete reports accurately and timely.

Multi-task and prioritize.

Apply policies and procedures accurately and timely.

Selective Preference(s)

The ideal candidate for this position will have

Computer experience and Customer Service Experience in an office setting.

Pre-Employment Requirements

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits package to include

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• Affordable medical, dental, life, and short-term disability insurance plan