Talent & Learning Enablement Team Leader

AVEVA is creating software trusted by over 90% of leading industrial companies.

Principal Accountabilities

Team leadership, performance, execution & service excellence (~70%)

• Lead, coach and develop a team of learning specialists setting clear priorities, goals and performance expectations.
• Own, design, manage, document and take initiative to continually improve processes and operational practices across the team focused on simplification, quality and operational reliability, utilising technology and automation wherever possible.
• Own processes including, but not restricted to procurement, full end-to-end learning programme co-ordination and communications in tools such as Workday Learning, managing learning queries and tickets from employees, regular reporting on learning completion and evaluation, taking full ownership for end to end operations outcomes.
• Drive consistent execution of programme co-ordination and learning operations processes across the team, ensuring high standards and a strong global learner experience. Monitor operational compliance to standards (e.g. quality audits, ticket themes, catalogue accuracy, course set-up, training brochures, sharepoint/intranet pages, accurate reporting).
• Design and own a set of KPIs for the Enablement Team, providing regular stakeholder reports on team performance and operational excellence and drive corrective action as needed. Also provide regular data sets for the wider talent & learning team senior managers to manage key KPIs.
• Ensure ServiceNow tickets and learner queries are triaged appropriately and resolved consistently within defined service levels by the global shared service centre and by the learning enablement team, monitor trends and address recurring issues through process improvements and knowledge articles.
• Lead stakeholder alignment with the Talent & Learning Senior Managers to understand the business, learning needs and priorities and take decisions to align these expectations to the team priorities and performance.
• Own resource planning and workload management across the team, balancing BAU delivery and project work, making prioritisation trade-offs explicit and escalating risks early.
• Partner closely with the Talent & Learning Process & Technology Senior Manager and senior specialist to operationalise governance and technology changes, ensuring the Enablement team is trained, ready and compliant with agreed standards.
• Oversee development and maintenance of learning content created in the team, learning communications and enablement content ensuring meeting brand, inclusivity and accessibility expectations. Ensure the team have licences and are trained in quality content creation.
• Oversee and manage talent & learning information and resources for learners ensuring intranet pages, communication/marketing community channels and brochures are up to date, on brand and inclusive. Ensure the team are trained to use the respective platforms and channels.
• Encourage use of approved AI tools and other technologies to explore more efficient ways of working and improve learner experience.
• Personally manage the operations for selected talent & learning programmes and/or experiences end-to-end alongside the Talent & Learning Senior Manager/s including vendor co-ordination (logistics, planning, issue resolution), programme co-ordination (scheduling, enrolment, communications, delivery co-ordination) and programme follow-up (evaluation, reporting, communications).

Learning projects (~30%)

• Lead learning projects that improve global learning outcomes and operational scalability, such as compliance training campaigns and design of core learning programmes.
• Bring a fresh and modern approach to designing and delivering learning experiences for employees, being familiar with adult learning styles, human centred learning design and different tools to create self-paced learning.
• Partner with Talent & Learning stakeholders to translate learner and business needs into project plans, clear requirements, stakeholder alignment and measurable outcomes.
• Create and manage project workstreams including timelines, risks, dependencies, communications and delivery governance.
• Ensure projects are operationalised with new processes documented, support model in place to reflect the experience, communications and training completed in a timely manner.
• Track and evaluate project effectiveness, measure outcomes and drive iterative improvements.

Important Working Relationships

It is important that the Talent & Learning Enablement Team Manager is comfortable interacting with employees of all levels and positions throughout the company. As a global company, the incumbent requires sensitivity to other perspectives and cultures. The role supports global stakeholders and will require some flexibility to connect across time zones, including the US.

Close working relationships with the Talent & Learning Senior Managers and the Talent & Learning Process & Technology Senior Manager, is essential to provide a consistent and joined up experience to learning and that learning strategy, technology and governance is embedded into delivery.

Key success measures (first 3 months)

• Enablement playbook for all processes and governance (SOPs, templates, SLAs) establishing a weekly operations and monthly metrics review and quarterly process audit and stakeholder service reviews, all powered by consistent and accurate data
• Key stakeholder cadence established with a clear intake/prioritisation/feedback mechanism
• Team capability and resourcing analysis for the coming 12 months with clear responsibilities that meets stakeholder priorities
• Team upskilling plan for end to end operations delivery, removing single points of failure, setting clear performance expectations, leveraging the full potential of team members and onboarding new team members.

Essential Knowledge, Skills and Experience

• Strong l