Group Operations Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Group Operations Lead – Finance & Accounting (Senior Director – M2)

Business unit

JBS Finance & Accounting

Reporting to Head – PM UK & Ireland (Executive Director)

Team

Direct reports, Team consisting of Operations Lead, Managers, Assistant Managers, Overall team

size

100-120

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment

management. Our vision is to re-imagine the world of real estate, creating rewarding opportunities and

amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow

for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of

$26 billion, operations in over 80 countries and a global workforce of more than 113,000 for the year 2025. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

www.jll.co.in

What this job involves

• The person will be responsible for running and managing the Finance & Accounting processes.

• Should be subject matter expert of Finance & Accounting processes covering all major activities

across AP, AR, and GA.

• Great to have experience in managing teams and lead Lease Administration delivery for lease abstractions. Work closely with business lines to align abstraction requirements with resource availability and ongoing projects.

• Deliver multiple lease abstraction projects on strict deadlines in a fast-paced environment, enabling JLL to extract insights from lease documents. Balance leadership responsibilities with hands-on contribution.

• Working closely with colleagues within other Lease Administration teams to ensure the day-to-day delivery of multiple accounts / projects / transitions / compliance deliverables as per defined targets

• Should have capability and experience in managing large teams. Ensure a highly motivated and

• performing team.

• Experience in managing multiple stakeholders. Ensure staff performance, team building, motivation and development of the team and establish performance expectations and review the performance on a regular basis

• Providing operational excellence to achieve SLA deliverables

• Work collaboratively with business / clients’ teams and assume overall responsibility for c communication and engagement when transitioning new services and accounts

• Establish deep relationships with key stakeholders, and understand and address process pain points

• Must be able to provide meaningful insights to leaders and stakeholders to ensure informed decisions can be taken by leadership team

• Obtain and maintain deep knowledge of the processes and identify opportunities to drive efficiencies through standardization, continuous improvement, transformation, and benchmarking across similar industries.

• Must be able to drive organization strategy, build a strong structure, manage staffing, improve skills, and define style in line with the organization’s vision

• Always ensure 100% compliance to internal and external audits and controls

• Provide direction and coaching to the operations team to align to organization goals and deliver on commitments consistently

• Proactively share success stories with the leadership organization

• Inculcate a culture of proactiveness and ownership amongst team to drive BAU operations and change through tactical and strategic improvement initiatives

• Ensure attrition rates are below industry average figures. Ensure active participation in recruitment activities

• Mentor operations team in implementing process improvements

• Sounds like you? To apply you need to be/have

• University Graduate / Postgraduate in Finance / Accountancy / Commerce, with ~15 years ofwork experience in Finance & Accounting, including ~10 years of experience of managing teams

• Proven team leadership and people management skills, ability to handle large and diverse F&A teams)

• Proven client management skills. Ability to build impactful customer relationships and drive collaborative behavior and work across multiple hierarchies across internal and external stakeholders

• Deep understanding of business processes, offshore business environment. Must have had prior experience in transitions

• Must be flexible and able to work under pressure, multitask and effectively prioritize.

• Very strong communication skills and awareness of cross geographical cultures

• Ability to coach, mentor and develop talent. Must also be able to hold difficult conversations whenever necessary

• Six Sigma Green Belt certified (Preferred)

• Proven ability to identify opportunities and drive improvements to closure. Must be self-driven

• Creative thinking, analytical and an innovative mind-set. Must be solution orientated

• Ability to foresee risks, be proactive and predictive while developing risk mitigation plans

• Keen to apply best practices from previous experience and similar organizations

• Performance objectives

• Ensure agreed KPIs are met / exceeded each month

• Work within established procedures with a moderate degree of supervision

• Identifies the problem and all relevant issues in straightforward situations, uses analytics and

• insights as key tools to makes sound decisions/presentations

• Attrition levels at below industry levels

• Succession planning of key resour