Personal Banker

ROLE

Personal Banker - Outbound

GRADE

M2 - Deputy Manager

LOCATION

JOB DESCRIPTION

• Responsible for NTB acquisition of customers.

• Responsible for successfully contacting 20 customers per day.

• Responsible for meeting 4 customers/ prospects per day.

• Responsible for upgrading customers from a lower product category to higher product category

• Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day.

• Identifies the training needs and puts the capability building plan in place

• Gathers the gather market information / competition trends to facilitate product developments / Improvements by HO Product Team.

• Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O

• Responsible for the quality of the accounts and compliance issues

• Ensures all customer queries/complaints, if any, are responded within the defined TAT

• Ensures that the branches / channels are adhered to all processes & guidelines

• Responsible for the channel / team’s productivity

• Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy

• Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction

• Must be an effective communicator. Need to have good articulation skills

• Blend of Service and Sales orientation

• Min. 1 Year of Relevant Experience.

• Should possess good analytical & presentation skills.

PERSONALITY TRAITS & REQUIRED SKILLS

QUALIFICATION

• Graduation – Compulsory

• MBA / PG - Preferred

• Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics.

• Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance.

• Source high-value CASA customers and build comprehensive family banking relationships.

• Acquire new-to-bank customers through personal efforts and acquisition channels.

• Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day.

• Upgrade customers from lower product categories to premium offerings.

• Deliver excellent customer service and maintain long-term relationships.