Team Leader

📢 We're Hiring: Team Leader – VAS 📍 Location: Bangalore - Koramangala 💼 Experience: 3–7 Years 🎓 Qualification: Graduate 🔹 Role Overview We are looking for a dynamic and target-driven Team Leader to manage a telecalling team and drive sales of Value-Added Services (VAS), including Retail Finance, RC Transfer, and other related services. 🔹 Key Responsibilities ✅ Manage and drive the performance of the VAS telecalling team. ✅ Achieve daily and monthly revenue targets. ✅ Increase VAS sales through upselling and cross-selling. ✅ Improve conversion rates and VAS attachment rates on retail sales. ✅ Train and coach team members on sales pitching, objection handling, and conversion techniques. ✅ Monitor daily calls, talk time, productivity, and sales performance. ✅ Coordinate with the retail team for customer handovers. ✅ Ensure timely document collection and CRM updates. ✅ Handle escalations and support the team in closing high-value opportunities. 🔹 Required Skills ✔️ Strong sales and upselling skills ✔️ Team handling and coaching experience ✔️ Experience in telecalling / inside sales / telesales ✔️ Knowledge of retail finance, vehicle finance, or RC transfer is preferred ✔️ Strong communication, negotiation, and objection-handling skills ✔️ Target-oriented mindset with a focus on revenue generation 🔹 Language Requirements 🗣️ English and Hindi 🗣️ Kannada or Tamil (at least one is mandatory) 🔹 Performance Metrics 📌 VAS revenue achievement 📌 VAS attachment rate on retail sales 📌 Retail-to-VAS conversion rate 📌 Team productivity and target achievement