Collection Executive

Key Responsibilities Follow up with customers regarding overdue EMIs and outstanding payments. Visit customers in the field for payment collection, as required. Achieve daily, weekly, and monthly collection targets. Contact customers through phone calls and reminders for pending payments. Maintain regular follow-ups and update collection records. Identify reasons for payment delays and coordinate with customers to resolve issues. Maintain accurate records of collections, receipts, and customer interactions. Coordinate with the branch team and reporting manager regarding collection performance. Handle customer queries professionally and maintain positive customer relationships. Follow company policies and applicable recovery guidelines.