Client Servicing Executive

Job Title: Client Servicing Executive

Working Hours

10:00 AM – 7:00 PM

Experience

6 Months – 2 Years

Location

Kolkata, West Bengal

About Aspire Digital Media

Aspire Digital Media is a growing digital marketing agency helping brands strengthen their online presence through creative campaigns, social media marketing, digital advertising, and strategic brand communication. We are looking for a proactive and client-focused Client Servicing Executive who can build strong client relationships and ensure smooth coordination between clients and internal teams.

Job Overview

As a Client Servicing Executive, you will be the primary point of contact for assigned clients, understand their business requirements, coordinate with internal teams, and ensure the timely delivery of marketing campaigns and projects. The ideal candidate should have excellent communication skills, a problem-solving mindset, and an understanding of digital marketing.

Key Responsibilities

• Act as the primary point of contact for assigned clients and maintain strong professional relationships.
• Understand client requirements, marketing objectives, expectations, and campaign goals.
• Coordinate with internal teams, including social media, content, graphic design, performance marketing, and web development.
• Communicate project updates, campaign progress, timelines, and deliverables to clients.
• Prepare meeting agendas, maintain client records, and share meeting minutes and action points.
• Follow up with clients for approvals, feedback, content, and other required information.
• Monitor project timelines to ensure timely execution and delivery.
• Handle client queries, feedback, and concerns professionally and efficiently.
• Identify opportunities to improve client satisfaction, retention, and account growth.
• Assist in preparing client reports, presentations, proposals, and campaign performance updates.
• Ensure that client expectations are aligned with the agreed scope of work and timelines.

Required Skills & Qualifications

• Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.
• 6 months to 2 years of experience in client servicing, account management, customer relationship management, or digital marketing.
• Excellent verbal and written communication skills.
• Basic understanding of social media marketing, digital advertising, and online branding.
• Strong coordination, time management, and follow-up skills.
• Ability to manage multiple clients and tasks simultaneously.
• Proficiency in MS Office or Google Workspace.
• A proactive, organized, and solution-oriented approach to work.

Preferred Candidate Profile

• Experience working with a digital marketing or advertising agency will be an advantage.
• Comfortable communicating with clients through calls, emails, and meetings.
• Able to manage deadlines and coordinate with cross-functional teams.
• Professional, confident, detail-oriented, and focused on client satisfaction.

What We Offer

• Opportunity to work with diverse brands and industries.
• Hands-on experience with digital marketing campaigns and client management.
• A collaborative and growth-oriented work environment.
• Opportunities for professional learning and career advancement.

Pay

₹11,000.00 - ₹15,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Leave encashment

Paid sick time

Paid time off

Work Location

In person