Head of Service Delivery - Finance & Accounts (CA Mandatory)

Position Overview

ICAI-qualified Chartered Accountants with 10+ years in virtual CFO / F&A outsourcing / finance delivery should apply. This is not a sales, IT or general operations role.

Key Responsibilities

Delivery leadership and economics

Own end-to-end delivery for all client engagements across service lines and geographies.

Build and run the delivery operating model: pods or practices, spans of control, and onshore–offshore mix.

Own delivery cost, engagement margins, utilisation and capacity planning.

Set and enforce service-level agreements, turnaround times and deliverable calendars for every client.

Flag scope creep early and work with the CEO on re-pricing or change requests.

Client leadership

Act as the senior escalation point and executive sponsor for key accounts.

Lead periodic business reviews with client promoters, boards and CFO-level stakeholders.

Ensure each engagement moves beyond transaction processing to insight and advice.

Drive retention, renewals and expansion of existing mandates into additional service lines.

Run a structured client feedback process and act on the findings.

Quality, risk and compliance governance

Institute a maker–checker–reviewer framework and sign-off protocols for all deliverables.

Guarantee zero-miss statutory compliance through calendars, trackers and escalation rules.

Review high-stakes outputs personally: investor models, lender submissions, IPO documents and board packs.

Maintain engagement risk registers, and manage data confidentiality and information security in delivery.

Conduct root-cause analysis on every error or delay and close the gap in the process.

Process excellence and technology adoption

Deploy and maintain ViTWO's standard operating procedures, RACI matrices and checkpoint libraries across teams.

Standardise month-end close, payables, receivables, inventory and compliance workflows across clients.

Champion delivery on the ViTWO.ai platform and drive automation of repetitive work.

Feed delivery insights back to the product team to shape the ViTWO.ai roadmap.

Use ViTWO's KPI framework to benchmark clients and internal delivery performance.

People and capability

Lead, mentor and grow the delivery organisation, including CAs, CMAs, CS professionals and analysts.

Build a second line of engagement leaders who can run client relationships independently.

Own workforce planning, hiring, onboarding and role-based training with HR.

Set performance goals, conduct reviews and build a culture of ownership and accountability.

Manage attrition risk and ensure no engagement depends on a single individual.

Transitions and growth support

Lead onboarding and transition of new clients, including knowledge transfer and stabilisation.

Support solutioning, effort estimation and pricing for proposals.

Establish delivery for international clients, with awareness of local accounting and reporting requirements.

Work with channel and referral partners on jointly delivered mandates.

Advisory and transaction delivery

Oversee execution of debt-raising, VC/PE and capital-market mandates to agreed timelines.

Coordinate with bankers, investors, merchant bankers, auditors and legal advisers on live transactions.

Lead finance transformation projects from diagnostic through implementation and handover.

Qualifications

Chartered Accountant (essential).

An additional qualification such as MBA (Finance), CMA, CS, CPA or CFA is an advantage.

Experience

15+ years of post-qualification experience in finance, with at least 5 years leading multi-client delivery.

Background in one or more of: a Virtual CFO or F&A outsourcing firm, a Big 4 or large CA firm's outsourcing or advisory practice, a shared-services or global capability centre, or a CFO role in a growth-stage company.

Has managed a portfolio of concurrent client engagements and a multi-layered team.

Has owned a delivery budget or P&L, including margin and utilisation.

Exposure to at least one of debt syndication, VC/PE fundraising or IPO preparation.

Experience serving overseas clients, particularly in the US, UAE or Australia, is preferred.

Technical expertise

Strong command of Ind AS and Indian GAAP; working knowledge of IFRS or US GAAP is an advantage.

Sound grasp of Indian direct tax, GST, FEMA, transfer pricing and Companies Act compliance.

Confident with financial modelling, MIS design, budgeting and business analytics.

Familiar with audit processes and with what lenders, investors and merchant bankers expect from a finance function.

Hands-on with ERP systems and comfortable driving automation and AI-enabled finance tools.

Pay

₹1,500,000.00 - ₹2,000,000.00 per year

Benefits

Commuter assistance

Health insurance

Internet reimbursement

Leave encashment

Provident Fund

Application Question(s)

Are you a qualified Chartered Accountant (ICAI member)?

How many years of post-qualification experience do you have? (Numeric please)

How many years have you led a multi-client delivery team or practice?

Are you currently based in Kolkata, or willing to relocate and work from our Newtown, Ecospace- Kolkata office?

Are you willing to travel to client sites in India and overseas?

What is your notice period in days?

What is your current CTC and your expected CTC?

Have you worked with an ERP system and led an automation or AI-enabled finance tool rollout?

Work Location

In person