Customer Care Executive

Department

Customer Service

Industry

Confectionery / FMCG

Location

[Dum Dum]

Employment Type

Full-Time

Experience

1–3 Years (Preferred)

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to handle customer queries, complaints, and feedback for our confectionery business. The candidate will be responsible for ensuring customer satisfaction, maintaining strong customer relationships, and coordinating with internal teams to resolve issues related to products, orders, deliveries, and billing.

Key Responsibilities

Handle customer queries and complaints through phone calls, WhatsApp, email, and other communication channels.

Address customer concerns related to confectionery products, pricing, product quality, availability, and order status.

Coordinate with sales, production, dispatch, and distribution teams to ensure timely order fulfilment and complaint resolution.

Record and maintain customer interactions, complaints, feedback, and resolution status.

Follow up with customers to ensure satisfactory resolution of issues.

Collect customer feedback and identify recurring complaints or service improvement opportunities.

Assist with order processing, tracking, and delivery-related queries.

Maintain professional communication and uphold the company's customer service standards.

Prepare daily or weekly customer service reports and maintain accurate records.

Required Qualifications & Skills

Graduate in any discipline; relevant experience in customer service is preferred.

Experience in customer care, preferably in the confectionery, food, FMCG, or retail industry.

Excellent verbal and written communication skills.

Strong problem-solving, interpersonal, and customer-handling skills.

Basic knowledge of MS Excel, email, and customer service tools.

Ability to manage multiple queries and work effectively under pressure.

Knowledge of confectionery products, food quality concerns, and FMCG distribution will be an added advantage.

Preferred Candidate Profile

Patient, empathetic, and customer-oriented.

Well-organised with strong follow-up skills.

Able to coordinate effectively with internal departments.

Comfortable working in a fast-paced business environment.

Pay

₹13,000.00 - ₹16,000.00 per month

Work Location

In person