CST Technical Support

Johnson Controls · Pune

PayPay not listed

WherePuneMaharashtra

TypeFull time

Posted30 Oct3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list44 named

Bachelor's degree – Mechanical EngineeringReport preparationTechnical troubleshootingSolution developmentCustomer communicationCustomer complaint handlingCustomer relationship buildingBasic service issue troubleshootingBachelor's degree – Electrical EngineeringSupport ticket trackingEngineeringClient enquiry handlingIncident documentationEscalation managementEquipment troubleshootingModbusHandling dissatisfied clientsWorkload prioritisationCorrective maintenanceBachelor's degree in engineeringCustomer request processingTask prioritisationClient servicesCustomer relationship managementCustomer support ticket managementTechnical writingProblem identificationB.E.Records creationFault finding in facilities maintenanceSystems & applications supportClient communication skillsEscalation handlingInternal team coordination for issue resolutionInternal communicationIncident log maintenanceCommunication skillsSensorsClient liaisonDebuggingIssue reportingBachelor's degree – Electronics EngineeringFailure analysisSystem issue identification

About this job

Job Summary

We are seeking a Technical Support Engineer to provide expert technical support for digital control and building automation systems. The role involves troubleshooting complex technical issues, delivering effective solutions, documenting support activities, and escalating critical issues when required. The successful candidate will work closely with customers to resolve inquiries, ensure system performance, and maintain high levels of customer satisfaction.

Key Responsibilities

Provide technical support and troubleshooting for digital control and building automation systems.

Diagnose, resolve, and document technical issues in a timely and professional manner.

Deliver effective solutions for diverse technical problems related to system applications, controls, and automation technologies.

Escalate complex or unresolved issues to higher-level technical teams as necessary.

Manage customer complaints, inquiries, and service requests while ensuring a positive customer experience.

Support system commissioning, configuration, and maintenance activities when required.

Collaborate with internal teams to identify root causes and implement corrective actions.

Maintain accurate records of support cases, resolutions, and technical documentation.

Ensure compliance with company standards, quality requirements, and safety practices.

Required Qualifications

Bachelor's degree in Engineering (Electrical, Electronics, Instrumentation, Automation, Mechanical) or an equivalent combination of education and experience.

Minimum 3 years of experience in technical support, building automation systems (BAS), HVAC controls, or digital control systems.

Strong understanding of building automation, HVAC controls, and control system architectures.

Knowledge of communication protocols such as BACnet, Modbus, or LonWorks is preferred.

Excellent troubleshooting and problem-solving skills.

Strong customer service and communication abilities.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

Experience with Building Management Systems (BMS) and Energy Management Systems (EMS).

Familiarity with field devices, sensors, controllers, and automation software.

Ability to analyze technical data and recommend practical solutions.

Strong documentation and reporting skills.

Experience

3+ years of relevant experience in technical support, building automation, digital controls, or related engineering environments.

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