DE
Customer support executive
DELWISE INFOCOM PRIVATE LIMITED · Pune
Pay₹25,000–30,000a month, as listed
WherePuneMaharashtra
TypeFull timeFreshers welcome
Posted31 Oct9 days ago, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list17 named
Live chatCustomer records maintenanceRecord-keepingCustomer complaint handlingEmail communicationInbound customer enquiry call handlingPhone communicationClient enquiry handlingInbound voiceMaster's degreeBachelor's degreeClient follow-upClient servicesProviding product informationEscalation handlingClient educationClient interaction via phone calls
About this job
Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries.
- Job Types
- Full-time, Permanent, Fresher
- Pay
- ₹25,000.00 - ₹30,000.00 per month
Benefits
Health insurance
- Work Location
- In person
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