US Chat Process Executive

Job Title

US Chat Process Executive

Location

Makarba, Ahmedabad

Job Type

Full-Time

Salary

₹26,000 – ₹38,000 CTC per month (Based on Interview & Experience)

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our US Voice & Chat Process team. The ideal candidate should have excellent English communication skills and be comfortable handling customer interactions through voice calls and chat. Freshers with strong communication skills as well as experienced candidates are encouraged to apply.

Key Responsibilities

Handle customer queries through voice calls and chat in a professional manner.

Provide accurate information and effective solutions to customer concerns.

Deliver excellent customer service while maintaining quality standards.

Record and update customer information in the system accurately.

Meet daily productivity, quality, and customer satisfaction targets.

Escalate complex issues to the concerned team whenever required.

Follow company policies and standard operating procedures.

Eligibility Criteria

Graduate

Freshers and experienced candidates are welcome to apply.

Excellent verbal and written English communication skills.

Basic computer knowledge and typing skills.

Strong customer service and problem-solving abilities.

Comfortable working in the US Night Shift.

Immediate joiners will be preferred.

Required Skills

Excellent English Communication

Customer Service Orientation

Active Listening Skills

Typing & Computer Proficiency

Problem-Solving Ability

Teamwork and Adaptability

Positive Attitude

Perks & Benefits

Competitive Salary Package

Performance-Based Incentives

Provident Fund (PF)

Health Insurance

One-Way Cab Facility (Night Shift)

Shift Allowance

Professional Training

Career Growth Opportunities

Supportive Work Environment

Job Types

Full-time, Permanent, Fresher

Pay

₹26,000.00 - ₹38,000.00 per month

Benefits

Provident Fund

Application Question(s)

Are you comfortable to work in rotational shifts and rotational week off (24*7 working environment)?

Are you comfortable to relocate ahmedabad city?

Rate your English communication on a scale of 1 to 10.

Are you currently pursuing any kind of degree/course?

Work Location

In person