Restaurant waitress

THE LANE

Job Description

Restaurant Waiter / Steward

Job Summary

The Waiter/Steward will be responsible for providing excellent customer service, taking food orders, serving food and beverages, maintaining cleanliness in the dining area, and ensuring a pleasant dining experience for guests.

Key Job Responsibilities

A. Guest Service

Welcome guests warmly and assist them with seating.

Present menus, explain menu items, and provide recommendations when required.

Take food and beverage orders accurately and communicate them to the kitchen.

Serve food and beverages promptly and professionally.

Ensure guest satisfaction throughout the dining experience.

B. Order Management

Coordinate with the kitchen team to ensure accurate and timely order preparation.

Confirm special requests and dietary preferences with the kitchen.

Serve the correct dishes to the appropriate guests.

Follow up on orders and address delays or incorrect orders promptly.

C. Table Management

Prepare tables before service, including arranging cutlery, crockery, napkins, and other essentials.

Clear used plates, glasses, and cutlery promptly.

Clean and reset tables after guests leave.

Maintain proper table arrangements and dining area presentation.

D. Billing and Payment Assistance

Present bills to guests and assist with payment collection when assigned.

Coordinate with the cashier to ensure accurate billing.

Handle cash and digital payments responsibly, where authorized.

Ensure bills are correctly processed and handed over to guests.

E. Cleanliness and Hygiene

Maintain cleanliness and hygiene in the dining area and service stations.

Follow personal hygiene, grooming, and food-handling standards.

Ensure proper storage and handling of crockery, cutlery, and service equipment.

Report spills, damaged equipment, and maintenance issues promptly.

F. Customer Complaint Handling

Respond politely to guest queries, requests, and complaints.

Inform the Restaurant Manager of complaints or service issues that require further attention.

Maintain a courteous, patient, and professional attitude at all times.

G. Team Coordination

Coordinate with the Restaurant Manager, kitchen team, cashier, and fellow service staff.

Follow instructions from the Restaurant Manager and adhere to service procedures.

Assist with takeaway packing and order dispatch when required.

Support opening and closing activities, including cleaning and arranging the dining area.

Required Skills – Restaurant Waiter / Steward

The Lane

• Education: Minimum Higher Secondary qualification preferred.
• Experience: Prior experience in a hotel or restaurant preferred;
• Communication: Good communication and guest-handling skills.
• Personality: Polite, humble, presentable, and customer-oriented.
• Teamwork: Ability to work collaboratively in a team.
• Work Ethic: Punctual, disciplined, honest, and willing to work in shifts.
• Operational Skills: Basic knowledge of food service, table setup, menu items, and hygiene standards.
• Order Management: Ability to take orders accurately and communicate them clearly to the kitchen.
• Food Service Skills: Knowledge of table setup, food serving, menu items, and proper service etiquette.
• Teamwork: Ability to coordinate effectively with the Restaurant Manager, kitchen staff, and fellow waiters.
• Personal Hygiene: Maintain proper grooming, cleanliness, and hygiene standards.
• Time Management: Ability to serve customers promptly, especially during busy hours.
• Problem-Solving: Handle customer requests and complaints calmly and professionally.
• Discipline and Reliability: Punctual, honest, responsible, and willing to work in shifts.
• Basic Billing Knowledge: Familiarity with bills, cash handling, and digital payments is an advantage.

Pay

₹12,000.00 - ₹14,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Work Location

In person