Assistant Store Manager

Job Description Assistant Store Manager

Location

Silliguri

Employment Type

Full-time

About the Role

We are looking for an Assistant Store Manager to support the Store Manager in managing daily store operations, team supervision, inventory, customer experience, and adherence to operational processes.

Key Responsibilities

Support the Store Manager in daily store operations, including opening/closing, cash handling, and floor management.

Supervise and guide Sleep Experts to ensure smooth store operations and effective customer engagement.

Support inventory management, including Stock on Hand (SOH) monitoring and replenishment.

Assist in collecting, tracking, and reporting retail KPI scorecard data.

Handle first-level customer queries and escalate trial/refund-related cases when required.

Coordinate with logistics teams to ensure smooth product movement and store operations.

Ensure compliance with company SOPs and operational processes.

Maintain visual merchandising and store presentation standards.

Support the Store Manager in achieving store-level operational and customer service objectives.

Key Skills

Store Management & Retail Operations

Team Leadership & Conflict Resolution

Inventory Management & POS Handling

KPI Scorecard Tracking & MIS Reporting

Visual Merchandising & Floor Space Management

Customer Relationship Management

Vendor & Logistics Coordination

MS Office

Strong communication and interpersonal skills

Candidate Profile

Experience in retail store operations or a supervisory support role will be preferred.

Candidates with experience in Textile, Home Furnishing, Consumer Durables, or related industries will be an advantage.

Strong customer-handling and team-management skills.

Good understanding of inventory, POS, KPIs, and retail processes.

Strong communication, coordination, and problem-solving abilities.

Local candidates are strongly preferred.

Outstation candidates will be considered only with a minimum 1-year commitment.

Preferred Certifications

Certifications are preferred but not mandatory

Retail Management Certification RMI India

POS & Inventory Handling NSDC Retail Skill Council