Customer Support Associate

Proclivity Digitech Pvt. Ltd · Kolkata

Pay₹15,000–18,000a month, as listed

WhereKolkataWest Bengal

TypeFull time

Posted30 Oct9 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list32 named

Technical troubleshootingCustomer records maintenanceComputer operationCustomer complaint handlingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationEnterprise SoftwareComputer literacyCustomer complaint documentationClient enquiry handlingInbound voiceEquipment troubleshootingEnglishEmail softwareClient data maintenance in CRM12th PassBachelor's degreeClient servicesHardware supportCRM system proficiencyClient communication skillsProfessional phone etiquetteAfter-call work proceduresEscalation handlingClient educationCommunication skillsClient liaisonClient interaction via phone callsSystem issue identificationCustomer data entry

About this job

Job description

Job Description: Customer Support Executive – ELD Process
Company Name: Proclivity Digitech Private Limited
Job Title: Customer Support Executive – ELD Process
Job Type: Full-Time, Permanent
Work Mode: Work From Office (WFO)
Location: Kolkata, West Bengal
Shift: Rotational Shift (as per process requirements)

About the Company

Proclivity Digitech Private Limited is a growing IT and business services company based in Kolkata, providing innovative digital and customer support solutions to clients across various industries.

Job Summary

We are looking for motivated and customer-focused individuals to join our ELD (Electronic Logging Device) Customer Support Process. The selected candidates will assist customers with ELD-related queries, provide technical and operational support, troubleshoot device or software issues, and ensure a positive customer experience.

Key Responsibilities

Handle inbound and outbound customer calls related to ELD products and services.

Assist customers with ELD devices, applications, installation, and basic troubleshooting.

Resolve customer queries regarding device connectivity, logbook records, compliance requirements, and system usage.

Guide customers through basic technical issues and provide step-by-step solutions.

Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.

Escalate complex technical issues to the appropriate support team.

Follow company policies, quality standards, and customer service procedures.

Maintain professional communication and ensure customer satisfaction.

Eligibility Criteria

Minimum qualification: Higher Secondary (10+2); graduates preferred.

Freshers and experienced candidates may apply, depending on process requirements.

Good English communication skills are essential.

Basic computer knowledge and familiarity with email and CRM tools.

Strong problem-solving skills and a customer-focused attitude.

Ability to work in a night or rotational shift, as applicable.

Skills Required

Excellent verbal communication and active listening.

Customer handling and issue-resolution skills.

Basic technical troubleshooting abilities.

Patience, professionalism, and attention to detail.

Ability to work independently and as part of a team.

Salary and Benefits

Salary: As per experience and interview performance.
Incentives: As per company policy, if applicable.

Training and process knowledge will be provided.

Opportunity for career growth and development.

How to Apply

Interested candidates can share their updated resumes with the HR team for further communication and interview scheduling.

HR Contact / WhatsApp: 6293757602
Job Location: Kolkata, West Bengal

Join Proclivity Digitech Private Limited and build your career in customer support.

Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person

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