International Voice and Non voice Process

OUTPACE CONSULTING – CUSTOMER SUPPORT HIRING

Location

New Town, Kolkata, West Bengal

Job Type

Full-time

Openings

E-commerce Non-Voice, Travel Voice, and International Voice

Job Overview

Outpace Consulting is hiring candidates for customer support opportunities across E-commerce and Travel processes in Kolkata. Freshers and experienced candidates are welcome to apply, depending on the role requirements.

Candidates should have good communication skills, a customer-focused approach, and the ability to work in a rotational-shift environment.

Customer Support – E-commerce Non-Voice

Experience

Fresher

Qualification

Graduate / Undergraduate

Salary

₹17,000 in-hand per month

Location

New Town, Kolkata

Benefits and Work Schedule

One-way cab facility

₹1,400 travel allowance

Rotational shifts

5 working days per week

2 rotational weekly offs

Job Responsibilities

Handle customer queries through non-voice support channels.

Assist customers with order-related and service-related concerns.

Provide accurate, timely, and professional written responses.

Document customer interactions and follow established process guidelines.

Maintain response quality, accuracy, and customer satisfaction.

Skills Required

Good written communication skills

Customer service and query-resolution skills

Attention to detail and accuracy

Ability to work in a fast-paced environment

Customer Support – Travel Voice

Experience

Fresher

Qualification

Graduate / Undergraduate

Salary

₹20,000–₹21,000 in-hand per month

Location

New Town, Kolkata

Benefits and Work Schedule

One-way cab facility

₹1,400 travel allowance

Rotational shifts

5 working days per week

2 rotational weekly offs

Job Responsibilities

Handle customer interactions over the phone for a travel support process.

Assist customers with travel-related queries and service requests.

Understand customer requirements and provide appropriate solutions.

Communicate clearly and professionally while resolving customer concerns.

Follow process guidelines and maintain customer service standards.

Skills Required

Good verbal communication skills

Active listening and customer-handling abilities

Problem-solving and query-resolution skills

Professional communication and a customer-focused attitude

Customer Support – International Voice

Experience

Minimum 1 year of international calling experience

Qualification

Graduate / Undergraduate

CTC

₹3.6 LPA–₹3.9 LPA

Approximate In-Hand Salary

Up to ₹25,000 per month

Location

New Town, Kolkata

Benefits and Work Schedule

Incentives

One-way cab facility

₹1,400 travel allowance

Rotational shifts

5 working days per week

2 rotational weekly offs

Salary hike of up to 30% over the last drawn salary, subject to the maximum offered package

Job Responsibilities

Handle customer interactions for an international travel voice process.

Understand customer requirements and provide professional assistance.

Use effective probing and active listening to identify customer concerns.

Resolve queries while maintaining professional communication.

Adhere to process guidelines, quality standards, and customer service expectations.

Skills Required

Minimum 1 year of international calling experience

Strong spoken English and communication skills

Effective probing and active listening

Confidence in handling international customers

Customer service and problem-solving abilities

How to Apply

Interested candidates can share their updated resume and contact details using the information below.

Contact / WhatsApp

https://wa.me/9632057641

Email

vasudhavasu1991@gmail.com

Apply now to explore customer support career opportunities with Outpace Consulting in Kolkata.

Pay

₹204,000.00 - ₹300,000.00 per year

Work Location

In person