IT Application Support Engineer, Technical Support
Cybotrix Technologies Pvt Ltd · Ahmedabad
Pay₹3L–6La year, as listed
WhereAhmedabadGujarat
TypeFull time2-5 years
Posted31 Oct2 days ago, via the company site
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list5 named
Technical supportMicrosoft Windows ServerSoftware installationSoftware Configuration Management (SCM)Troubleshooting
About this job
- Job Title
- IT Application Support Engineer
Main Responsibility
- Provide application support to KHS Worldwide users
- Handle first- and second-line support for engineering applications (Creo, AutoCAD, Catia
etc.) and other applications
- Diagnostic application error on client computers and resolve incidents, service requests,
and other issues in a timely manner.
- To able to installation & configuration of application support & handle to configure server
components
- Regularly monitor application performance and maintain the availability of application for
users
- Analyze recurring problems and identify long-term solutions.
- Create and maintain technical documentation, user guides (SOP), and knowledge base
articles.
- Support to users & other team members for application upgrades, patches, and
maintenance schedules.
- Handle integrations project, testing new application before deployments rollout.
- Provide training and support to end users on application functionality.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2+ years of experience in application support, software maintenance, or a related IT role.
- Understanding of Windows (Client / Server) environments.
- Familiarity with ticketing systems (e.g. Topdesk, ServiceNow, JIRA etc.)
- Basic scripting knowledge (e.g.Java, C#, Visual Basic, PowerShell, Python) is a plus.
- Strong analytical, problem-solving, and communication & English-speaking skills.
- Ability to work independently
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