Asst Manager - Customer Experience

Role is to manage the Complaints Redressal team. This role is to ensure performance management of the outsourced team in driving SLA’s, prompt and effective resolution of customer complaints, enhancing overall customer satisfaction, maintaining the integrity of service standards and identifying and driving improvements related to policy, process and technology. Supervise Complaint Handling : Oversee the daily operations of the complaint department, ensuring all complaints are addressed as per d…