Customer Service Executive

A Customer Service Executive helps customers by answering questions, solving problems, and providing excellent support. Their main goal is to keep customers happy and maintain a positive company image.

Job Overview

We are looking for a friendly and helpful Customer Service Executive to join our team. You will talk directly with our customers to answer their questions, fix their problems, and guide them on how to use our products or services.

Main Duties

• Answer Queries: Reply to customers quickly and politely via phone, email, or live chat.
• Solve Problems: Listen to customer complaints and find the best solution to fix them.
• Keep Records: Take notes of customer conversations and update their details in our system.
• Learn Products: Know our products and company rules well so you can give accurate information.
• Pass on Big Issues: Transfer difficult or complex problems to the right team or manager.

Key Requirements

Good Communication: Clear speaking and writing skills, plus strong listening habits. Patience and Empathy: A calm, polite attitude when dealing with upset or angry customers. Basic Computer Skills: Ability to type quickly and use standard office software. Education: High school or +2 equivalent (a university degree is a plus).

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Paid time off

Education

• Higher Secondary(12th Pass) (Preferred)

Work Location

Remote