Client Engagement Executive

• Build and maintain strong relationships with clients through regular communication.
• Understand client needs and provide appropriate solutions/services.
• Coordinate with internal teams to ensure timely delivery of services to clients.
• Handle client queries, concerns, and escalate issues when required.
• Maintain client data, follow-up schedules, and updates in CRM or tracking tools.
• Assist in onboarding new clients and guiding them through processes.
• Gather feedback from clients to improve services and customer satisfaction.
• Prepare and share reports on client interactions, follow-ups, and status updates.
• Support sales/BD team in upselling or cross-selling company services.
• Ensure high levels of customer engagement, satisfaction, and retention.

Job Type

Permanent

Pay

₹12,000.00 - ₹20,409.52 per month

Benefits

• Cell phone reimbursement

Work Location

In person