Customer Relationship Executive (CRE)

Position

Customer Relationship Executive (CRE)

Company

Labonya Retreat

Department

Sales \& Customer Relations

Job Location

Brahmapur, Odisha

Employment Type

Full-Time

Experience

Freshers to 1 Year

Salary

₹10,000 – ₹15,000 per month, depending on skills and experience

Position Overview

We are looking for a confident, enthusiastic, and customer-oriented Customer Relationship Executive (CRE) to contact company-provided leads, handle customer inquiries, explain about our services, and follow up with prospective customers to support sales conversions.

Freshers with good communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities

• Contact prospective customers using leads provided by the company.

• Introduce and explain Our services to potential customers.

• Understand customer requirements and respond to inquiries professionally.

• Follow up with interested customers to encourage for confirmation and business conversion.

• Coordinate with the sales team regarding customer requirements, quotations, and order-related inquiries.

• Maintain accurate records of customer interactions, call outcomes, and follow-up schedules.

• Update customer information and daily calling reports in the company’s designated system or database.

• Build positive customer relationships through professional communication and timely follow-ups.

• Ensure systematic follow-up on all assigned leads.

• Achieve assigned daily calling targets and monthly performance objectives.

Required Qualifications \& Skills

• Educational Qualification: Minimum 12th pass; graduates preferred.

• Experience: Freshers to 1 year of experience in telecalling, customer service, or sales.

• Good verbal communication skills in English, Hindi and Odia is preferred.

• Confidence in speaking with customers over the phone.

• Basic computer knowledge and the ability to maintain customer records.

• Good listening, follow-up, and customer-handling skills.

• Positive attitude, willingness to learn, and a customer-focused approach.

• Ability to work independently and coordinate effectively with the team.

Preferred Candidate Profile

• Freshers with good communication and interpersonal skills are welcome to apply.

• Candidates with prior experience in telecalling, customer service, or sales will have an added advantage.

• Candidates should be polite, professional, organised, and comfortable communicating with different types of customers.

• A target-oriented mindset and the ability to maintain consistent follow-ups are desirable.

Salary \& Benefits

• Monthly Salary: ₹10,000 – ₹15,000, depending on skills and experience.

• Performance-based incentives, subject to company policy.

• On-the-job training and learning opportunities.

• Opportunities to develop communication, customer relationship, and sales skills.

• Scope for professional growth within the organisation.

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

• Internet reimbursement
• Paid sick time
• Work from home

Work Location

In person